These terms set out how we sell to you, what you can expect from us, and what we ask of you in return. Please read them before you order. By placing an order you agree to them.

Nothing in these terms takes away the rights the law gives you as a consumer. Where anything here conflicts with those rights, your rights win.

Last updated: 11/08/2026

1. Who we are

Freaura is a trading name of FreAura Ltd, a company registered in England and Wales.

Registered company name	FreAura Ltd
Company number	16761901
Registered office	Freaura Ltd 3rd Floor, 86-90 Paul Street London England United Kingdom EC2A 4NE
Email	contact@freaura.uk
Telephone	+44 7404 540459

2. These terms

These terms apply to every order you place with us through freaura.uk. They are the only terms on which we sell.

We may change them from time to time. The terms that apply to your order are the ones published on this page when you placed it, so please save or print a copy if you would like one.

You must be at least 18 years old to buy from us.

These terms are written for consumers. If you are buying in the course of a business, section 15 applies differently to you.

3. Ordering

When you place an order, you are offering to buy from us. We will send you an email acknowledging that we have received it. That acknowledgement is not acceptance.

A contract between us comes into existence only when we email you to confirm that your order has been dispatched. If part of your order is dispatched separately, a contract is formed for each part as it is sent.

We may decline an order, and if we do we will tell you and refund any payment in full. We would only do this where:

• The item is out of stock
• There has been an obvious error in the price or description
• We are unable to authorise your payment
• We suspect fraud
• We do not deliver to your address

4. Price and payment

Prices are shown in pounds sterling. Delivery costs, where they apply, are shown before you confirm your order.

The price you pay is the price displayed when you place your order. We may change our prices at any time, but a change will never affect an order we have already accepted.

Pricing mistakes. Despite our care, an item may occasionally be priced incorrectly. If the correct price is lower than the one shown, we charge you the lower amount. If the correct price is higher and the error is obvious enough that you could reasonably have spotted it, we will contact you before dispatch to ask whether you wish to continue at the correct price or cancel. If we cannot reach you, we will treat the order as cancelled and refund you in full.

Payment is taken at the point of order. We accept Visa, Mastercard, GPay, Apple Pay. Your card details are handled by our payment provider and never reach our systems.

5. Delivery

We currently deliver to United Kingdom only.

Orders are dispatched on the same day if placed before 1pm (except on weekends and bank holidays) and typically arrive within 2 to 4 working days of dispatch. These are estimates rather than guarantees.

Delivery is complimentary on all UK orders.

If delivery is delayed by something outside our control, we will let you know and do what we reasonably can to reduce the delay. Where a delay becomes significant, you may cancel and we will refund you in full for anything not yet delivered.

If nobody is available to take delivery, the carrier will leave a note with instructions. If an item comes back to us undelivered after failed attempts, we will contact you to arrange redelivery, which may carry a charge.

6. Risk and ownership

Your order becomes your responsibility once it is delivered to the address you gave us. Ownership passes to you when we have received payment in full.

7. Changing your mind

You have the right to cancel your order within 14 days of receiving it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Beyond that, we give you 28 days from delivery to return anything you have changed your mind about.

The full detail, including how to return something, who pays the postage, and how refunds work, is in our Returns and Refunds Policy, which forms part of these terms.

8. If something is wrong with what we sent

We are legally required to supply goods that are of satisfactory quality, fit for purpose and as described. If they are not, the Consumer Rights Act 2015 gives you the right to:

• Reject the item within 30 days of delivery and receive a full refund
• After 30 days, ask for a repair or replacement, and if that does not resolve it, claim a refund or a reduction in price

Tell us as soon as you notice a problem by emailing contact@freaura.uk. Where an item is faulty, damaged or not what you ordered, we cover the cost of returning it.

Nothing in these terms limits these rights.

9. Our products

We photograph our pieces as faithfully as we can, but screens differ and colours may appear slightly different in person. Small variations in natural cotton are part of the material rather than a fault.

Sizes are given in our Size Guide. Please check it before ordering.

Care instructions are supplied with each piece and shown on the product page. Damage caused by washing or handling contrary to those instructions is not a fault.

10. Gift cards

• Gift cards are issued in pounds sterling and can be used against anything we sell
• They are valid for 3 months from purchase
• They cannot be exchanged for cash and cannot be replaced if lost
• If an order costs less than the balance, the remainder stays on the card
• If an order costs more, you pay the difference in the usual way
• Where an item bought with a gift card is returned, we refund the value to a new gift card

You may cancel a gift card within 14 days of buying it for a full refund, provided it has not been used.

11. Your account

If you create an account, keep your password to yourself and tell us promptly if you think someone else has it. You are responsible for what happens under your account.

We may suspend or close an account that is being used fraudulently or in breach of these terms. If we do, we will tell you why.

12. Using our website

You are welcome to browse, shop and share our pages. Please do not:

• Use the site for anything unlawful
• Attempt to gain access to parts of it that are not public
• Introduce anything malicious
• Copy or extract our content systematically, including by automated means

We try to keep the site available at all times but cannot promise it. We may suspend, withdraw or change any part of it without notice.

13. Intellectual property

Everything on this website, including the Freaura name and logo, our photography, our designs, our prints and our written content, belongs to us or is licensed to us. You may not reproduce, distribute or use any of it commercially without our written permission.

You are of course free to share our pages and photographs on social media, with credit.

14. Privacy

How we handle your information is set out in our Privacy Policy.

15. Our responsibility to you

We never limit our liability where the law does not allow it. Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of your legal rights in relation to the goods, including that they be of satisfactory quality, fit for purpose, as described, and match any sample or model shown to you
• Defective products under the Consumer Protection Act 1987
• Anything else it would be unlawful for us to exclude

Beyond that, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. Loss is foreseeable if it is obvious that it will happen, or if at the time of the contract both of us knew it might. We are not responsible for loss that is not foreseeable.

If we damage something belonging to you as a result of our negligence, we will either repair it or pay to have it repaired.

If you are buying for business purposes, we are not liable to you for loss of profit, loss of business, business interruption, or loss of business opportunity, and our total liability is limited to the price you paid for the goods.

16. Events outside our control

We are not responsible for failing to perform, or for delay in performing, where the cause is outside our reasonable control. That includes strikes, carrier failure, extreme weather, fire, flood, epidemic, and failure of public networks or utilities.

If such an event affects your order we will contact you as soon as we can. Where the delay is substantial you may cancel and we will refund you in full for anything not delivered.

17. Changes

We may change our products, our site and these terms. Changes to these terms do not affect orders already accepted.

18. If you are unhappy

Please tell us. Email contact@freaura.uk and we will reply within 2 working days and do our best to put things right.

19. Other important terms

Transferring this agreement. We may transfer our rights and obligations under these terms to another organisation, and will tell you if we do. You may transfer yours only with our written agreement.

Nobody else has rights under this contract. The contract is between you and us. No other person may enforce any of its terms.

Each clause stands alone. If a court finds any part of these terms unlawful, the rest continues to apply.

Delay is not waiver. If we do not insist immediately that you do something these terms require, that does not prevent us from doing so later.

20. Governing law

These terms are governed by the law of England and Wales, and you may bring proceedings in the English and Welsh courts.

If you live in Scotland you may bring proceedings in either Scotland or England and Wales. If you live in Northern Ireland you may bring proceedings in either Northern Ireland or England and Wales.