Frequently Asked
If you don’t find your answer below, do write to us.
How do I find my size?
Our pieces are designed with a relaxed, generous cut. We recommend consulting our size guide for measurements. If between sizes, sizing up tends to give the most luxurious fit.
What is your shipping policy?
We offer free UK delivery on all orders, with delivery usually taking 2–4 working days. Orders placed before 1pm (Monday–Friday) are usually dispatched the same working day. We currently ship within the UK only — international shipping is coming soon. See full shipping details.
How do I return or exchange a piece?
We accept returns within 28 days of receipt, provided pieces are unworn and in their original packaging. See full returns policy for the process.
How do I care for my Freaura pieces?
All pieces are machine washable on a cold, delicate cycle. We recommend hanging to dry rather than tumble drying, and using a low iron only if required. The fabric softens with every wash.
Can I order a gift card?
Yes — Freaura gift cards are available for any amount. They are delivered by email and never expire.
Do you ship internationally?
Currently shipping within the UK only. International shipping is coming soon.
What is organic cotton?
Organic cotton is grown without synthetic pesticides, herbicides, or fertilisers, and uses significantly less water than conventional cotton. Every piece in our collection is made with GOTS certified Organic Cotton, chosen for breathability and how beautifully it softens with use.