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FAQs
What products do you offer?
100% Organic Cotton Pyjamas
Accessories – Coming Soon
Gift Cards
Are your products natural, sustainable, and biodegradable?
Yes! Our 100% organic cotton fabrics are natural and sustainably sourced.
We only use digital printing, which helps in reducing water consumption to a large extent. Pigments used for printing are Azo-free dyes.
Do you have a physical store?
We are an online store only. It helps us focus on our products & superior customer service.
Is your packaging sustainable?
Yes! We only use 100% biodegradable mailer & polybags and we wrap your items in butter paper.
How can I add a personalised message to my order?
Just add your message in the personalisation box shown in your cart. We’ll handwrite it to make it extra special.
How do I know what size to order?
You can find our size guide on every product page, making it easy to choose the perfect fit. It includes key measurements for each size, along with a helpful “how to measure” diagram.
How can I make changes to my order?
The quickest way to get what you want is to return your current item, and once the return is approved, place a separate order for the new item. We cannot process any exchanges until we’ve received the original item. RETURN
How can I cancel my order?
The quickest way to get what you want is to return your current item, and once the return is approved, place a separate order for the new item. We cannot process any exchanges until we’ve received the original item.
I have a problem with my order
For any faulty, missing or wrong items received give us a shout at contact@freaura.uk
Why might my item look slightly different from the website?
Every effort is made to reflect our products as true to life as possible. That said, slight variations in colour can occur due to differences in screens and lighting. If you have any concerns, just share a photo with us,we’re here to help.
What are your shipping methods and how long until I receive my order?
All UK orders are shipped via Evri at standard delivery at £3.90 and next day delivery at £4.72.
For full details please visit our Shipping page.
Do you deliver internationally?
We are UK exclusive at the moment. Soon to go international.
Tell me a bit about your packaging
We know that reducing plastic waste is as important to you as it is to us. So we use biodegradable materials across all of our packaging wherever possible.
If you would like any further details on this, get in contact with us at contact@freaura.uk
What forms of payment do you accept?
You can safely and seamlessly pay through any of the following:
Visa, MasterCard, American Express,UnionPay, Discover, JCB,ApplePay, and Google Pay
Do you sell gift cards?
Yes, of course! What a great present idea.
You’ll find them here.
What are the T&Cs for promotions and discounts?
Site and promotional discounts cannot be used in conjunction with sale, clearance, last chance items, or with any other discount codes.
How can I report a problem or leave feedback?
Please use our normal contact details contact@freaura.uk
Can I buy wholesale?
If you are a wholesaler and would be interested in purchasing Freaura products, we would love to hear from you! Please contact contact@freaura.uk for more information on how to set up an account with our wholesale website.