We hope your Freaura pieces become part of your favourite moments of rest. If they’re not quite right, we’re here to help.

Returns

You may return your order within 28 days of receiving it.

To be eligible for a return, items must be:

• Unworn and unwashed
• In their original condition
• With all original tags attached
• Returned in their original packaging where possible

For hygiene reasons, we cannot accept returns that have been worn, washed, or show signs of use unless the item is faulty.

How to Return an Item

Please email contact@freaura.uk with:

• Your order number
• Your name
• The item(s) you’d like to return

We’ll provide you with simple return instructions.

Return Postage

Unless your item is faulty or we’ve sent you the wrong item, customers are responsible for the cost of returning items.

We recommend using a tracked postal service, as Freaura cannot be held responsible for returns lost in transit.

Refunds

Once we’ve received and inspected your return, we’ll notify you by email.

Approved refunds will be issued to your original payment method within 5–10 working days. Please note that your bank or card provider may take additional time to process the refund.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at contact@freaura.uk, including photographs where possible. We’ll arrange a replacement or a full refund, including any reasonable return postage costs.

Exchanges

We don’t currently offer direct exchanges. If you’d like a different size, simply return your original item for a refund and place a new order.

We want you to love your Freaura as much as we loved creating it. If you have any questions before or after your purchase, we’re always just an email away.