You have 28 days from the day your order arrives to return it to us. This is longer than the law requires, and it sits alongside your legal rights rather than replacing them. Both are set out below.

At a glance

Return window	28 days from delivery
Legal cancellation window	14 days from delivery, then 14 days to send the items back
Condition	Unworn, unwashed, tags attached where possible
Return postage	Paid by you, unless the item is faulty or we sent the wrong thing
Exchanges	Yes, and we cover the postage both ways
Refund time	Within 14 days of us receiving your return, usually sooner
Contact	contact@freaura.uk

To cancel, tell us in writing before the 14 days are up. Email contact@freaura.uk, or write to us at the address at the foot of this page. You can use the cancellation form at the end of this policy, but you do not have to. A clear statement that you wish to cancel is enough.

After you cancel, send the items back to us within 14 days.

We will refund you the full price you paid, within 14 days of receiving the items back, or within 14 days of you showing us proof of posting, whichever comes first. If you choose a delivery option that costs more than our standard service, we refund the standard cost only.

Handling. You are welcome to examine your pyjamas as you would in a shop. If the items come back showing more handling than that, we may reduce your refund to reflect the loss in value. We will always explain the reason and the amount before we do.

Cancelling is separate from the 28 day returns window below. If you cancel within 14 days, the terms in this section apply.

Our 28 day returns promise

Beyond your legal cancellation right, we give you a full 28 days from delivery to change your mind for any reason.

To return under this promise, items should be:

• Unworn and unwashed
• In the condition they arrived in
• With the original tags attached
• Sent back in the original packaging where possible

We are reasonable about packaging. What we cannot accept back are pieces that have been worn, washed, altered, scented, or that carry marks or pet hair, unless the item is faulty.

This promise is a goodwill offer from us.

How to return something

1. Email contact@freaura.uk with your order number, your name, and which pieces you would like to return.
2. We will reply within one working day with return instructions and the address.
3. Post the items back to us. Please keep your proof of postage.

We will confirm by email as soon as your return reaches us.

Return postage

You pay to send items back to us, unless the item is faulty, damaged, or not what you ordered, in which case we cover it.

We recommend a tracked service. Until a return reaches us it remains your responsibility, and we cannot refund items that are lost on the way back without proof of postage.

If you are returning under your legal right to cancel, the same applies. You bear the cost of return postage.

Exchanges

If a piece does not fit, we will exchange it for a different size free of charge, including the postage in both directions. Email contact@freaura.uk and we will reserve the size you need before your return arrives, so you do not lose it.

Exchanges are subject to availability. If the size you want has sold out, we will refund you in full instead.

Refunds

Once your return arrives and we have checked it, we will email you to confirm.

Refunds go back to the payment method you used. We aim to process them within 5 working days of receiving your return, and in every case within 14 days. Your bank or card provider may take a few days more to show the money in your account.

If a return does not meet the conditions above, we will contact you before doing anything. We will send the items back to you at no cost to you.

If something is faulty, damaged, or wrong

Please tell us as soon as you notice. Email contact@freaura.uk with your order number and a photograph if you can.

Where an item is faulty, damaged or incorrect, we cover return postage and any reasonable costs you incur in sending it back.

Gift cards

Gift cards can be cancelled within 14 days of purchase for a full refund, provided they have not been redeemed in whole or in part.

Once redeemed, gift cards cannot be refunded or exchanged for cash. Items bought using a gift card can be returned under this policy in the normal way, and we will refund the value to a new gift card.

Gift cards are valid for 3 months from the date of purchase.

Orders sent as gifts

If you received a Freaura piece as a gift, we can arrange an exchange or issue a gift card to the value of the item. Email contact@freaura.uk with the order number from the packing slip, or the name and address of the person who bought it.

Refunds to the original payment method can only be made to the person who placed the order.

Orders outside the UK

We currently ship to the United Kingdom only.

Returns address

Freaura Ltd
19 Elers Road
London,
UK-W13 9QB

Please do not send returns without contacting us first, as we may not be able to identify your order.

Model cancellation form

You only need this if you want it. An email saying you wish to cancel works just as well.

To: Freaura, 19 Elers Road, London UK-W13 9QB, contact@freaura.uk

I hereby give notice that I cancel my contract of sale for the following goods:

Ordered on / received on: ______________

Order number: ______________

Name: ______________

Address: ______________

Signature (only if sending by post): ______________

Date: ______________